Customer Support

We’re Here to Help
You Connect.

Questions about your application or eligibility? Use the secure form below to reach our dedicated support team.

Support Hours

Monday – Friday 9am – 6pm EST

Saturday 10am – 2pm EST

Sunday Closed

Response Time: Typically 1-2 business days.

Mailing Address

Lifeline Benefits HQ
123 Financial District Blvd
Suite 400
New York, NY 10005

Device Issues?

If your phone is broken or you have no signal, please contact your Service Provider directly (e.g., Assurance, SafeLink) using the number on your SIM card. We cannot fix hardware issues.

Send Us a Message

Secure Support Ticket System

Your information is encrypted via SSL. By submitting, you agree to our Privacy Policy.

Skip the Wait

Most eligibility questions are answered instantly by our automated checker.

Check Eligibility Check Application Status

Common Questions

Why is there no phone number?

We manage support exclusively through this secure form. This ensures every request is routed to the correct specialist (eligibility vs. technical), resulting in faster and more accurate resolutions than a general call center.

When will I get a response?

We typically respond within 1-2 business days. Please check your spam folder if you haven’t heard from us by then.

My application was rejected. Why?

Common reasons include: 1) Typos in your name/DOB (must match ID exactly), 2) Uploaded documents were blurry, or 3) Someone at your address already claimed the benefit.

We’re Here to Help You Connect.